Privacy Policy

1. Who We Are

The data controller responsible for the processing of your personal data is:

For questions concerning this Privacy Policy or the processing of your personal data, you may contact us using the details above.

2. Personal Data We May Collect

Depending on how you use our website or communicate with us, we may process the following categories of personal data:

• Name
• Company name
• Job title
• Email address
• Telephone number
• Information you provide through contact or enquiry forms
• Communications you send to us
• IP address
• Browser type and device information
• Website usage and technical log information
• Cookie information, where applicable

We only collect personal data that is necessary for the purposes described in this Privacy Policy.

3. How We Collect Personal Data

We may collect personal data:

• directly from you when you contact us;
• when you submit an enquiry through our website;
• when you communicate with us by email or telephone;
• automatically when you use our website, for example through server logs and permitted cookies; and
• in the course of our business relationship with customers, suppliers, installers, partners or other professional contacts.

4. Why We Process Your Personal Data

We may process your personal data for the following purposes:

Responding to enquiries

We process your contact details and the content of your message so that we can respond to questions, requests for quotations, product enquiries and other communications.

The legal basis is our legitimate interest in communicating with customers and potential business partners and, where relevant, taking steps at your request before entering into a contract.

Providing our products and services

Where you are a customer, supplier or business partner, we may process personal data necessary to manage our business relationship, provide products or services, provide technical support and fulfil our contractual obligations.

The legal basis is performance of a contract, taking steps before entering into a contract, or our legitimate business interests.

Website operation and security

We may process technical information such as IP addresses, server logs, browser information and device information to operate, maintain and secure our website and IT systems.

The legal basis is our legitimate interest in maintaining a secure, reliable and properly functioning website.

Website improvement and analytics

Where permitted by law, we may use limited analytics information to understand how visitors use our website and to improve its functionality and content.

Where consent is legally required for analytics or similar technologies, we will request your consent before using them.

Legal and regulatory obligations

We may process personal data where necessary to comply with applicable laws, regulations, accounting requirements, legal claims or requests from competent authorities.

The legal basis is compliance with a legal obligation or, where applicable, our legitimate interest in establishing, exercising or defending legal claims.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies that are strictly necessary for the operation, functionality or security of the website may be used without your consent where permitted by law.

If we use analytics, advertising, tracking or other non-essential cookies that require consent, these technologies will only be activated after you have provided the appropriate consent through our cookie settings or cookie banner.

You can withdraw or change your cookie preferences at any time through the cookie settings available on our website.

Further information about the specific cookies used by our website may be provided in a separate Cookie Policy or cookie settings panel.

6. Sharing Personal Data

We do not sell your personal data.

Where necessary, we may share personal data with selected third parties, including:

• IT and website hosting providers;
• cloud and infrastructure providers;
• professional advisers such as accountants, lawyers or auditors;
• service providers supporting our business operations;
• other Enerlution group companies where necessary for legitimate business purposes; and
• government authorities or regulatory bodies where required by law.

Third parties processing personal data on our behalf are required to process the information only for the agreed purposes and to apply appropriate security measures.

7. International Data Transfers

Some of our service providers or group companies may be located outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, Enerlution will take appropriate measures to ensure that the data receives an adequate level of protection in accordance with applicable data protection law.

Where required, such measures may include European Commission adequacy decisions, Standard Contractual Clauses or other legally recognised safeguards.

You may contact us for further information about the safeguards applicable to international transfers of your personal data.

8. How Long We Keep Personal Data

We retain personal data only for as long as necessary for the purposes for which it was collected.

The applicable retention period depends on the type of information, the nature of our relationship with you and any applicable legal or regulatory requirements.

For example, enquiries may be retained for a reasonable period to allow us to respond and follow up, while information relating to contracts, invoices and business transactions may be retained for longer periods where required by law.

When personal data is no longer required, we will delete or anonymise it in accordance with our retention procedures.

9. How We Protect Your Personal Data

We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, alteration, disclosure, misuse or unauthorised access.

Access to personal data is limited to employees and service providers who require access for legitimate business purposes.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Under the General Data Protection Regulation (GDPR), you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete personal data;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing based on legitimate interests;
• request data portability where applicable;
• withdraw consent at any time where processing is based on consent; and
• lodge a complaint with a competent data protection authority.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise your rights, please contact us at:

Service@enerlution.nl

We may need to verify your identity before processing certain requests.

11. Complaints

If you have concerns about how we process your personal data, we encourage you to contact us first so that we can address your concerns.

You also have the right to submit a complaint to the Dutch supervisory authority:

Autoriteit Persoonsgegevens
The Netherlands

12. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

Enerlution is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

13. Children's Privacy

Our website and services are intended primarily for businesses and professional users and are not directed at children.

We do not knowingly collect personal data from children through this website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business activities or applicable legal requirements.

The latest version will always be published on this page together with the date on which it was last updated.

15. Contact Us

If you have questions about this Privacy Policy, the personal data we process, or your privacy rights, please contact:

You can also contact us via the "Help & Feedback" section within the Enerlution App.